Shipping policy
Shipping Policy
At Urban Brim, we aim to make the delivery process clear and straightforward from checkout through arrival. This policy outlines our shipping coverage, available delivery services, shipping costs, and important information you should know when placing an order.
Where We Ship
Urban Brim currently provides shipping exclusively within the United States. Orders with delivery addresses outside the United States are not eligible for shipment at this time.
Available Shipping Services
We offer two shipping options for eligible U.S. orders:
Standard Delivery
Estimated transit time: 3–5 business days
Standard rate: $8.00
Orders of $70.00 or more qualify for FREE Standard Shipping
If an order qualifies for free shipping, the Standard Shipping charge will be automatically waived at checkout.
Express Delivery
For customers who would like a faster delivery option:
Estimated transit time: 1–2 business days
Flat shipping rate: $15.00
Express Shipping charges apply regardless of whether the order qualifies for free Standard Shipping.
Processing and Dispatch
After an order is successfully submitted, it must be processed and prepared before shipment. Orders are normally handled during business days, excluding weekends and U.S. federal holidays.
Shipping transit estimates begin once the package has been dispatched to the carrier and do not necessarily include order preparation time.
Orders placed during busy shopping periods, sales events, or holidays may require additional processing time.
Estimated Arrival Dates
The delivery timeframes stated in this policy are estimates. Actual arrival dates may vary depending on the destination and circumstances affecting the shipping carrier.
Carrier congestion, severe weather, transportation interruptions, holidays, or other events outside Urban Brim's reasonable control may result in delivery delays.
Tracking Information
Once your order has shipped, tracking information may be sent using the contact details provided with your order. Carrier tracking systems can sometimes require additional time to display the latest shipment status after a package has been dispatched.
Address Information
Please provide a valid and complete U.S. delivery address when placing your order. Customers should review all shipping details carefully before completing checkout, including:
Recipient name
Street address
Apartment, suite, or unit number, if applicable
City and state
ZIP code
If you realize that your shipping information is incorrect, please contact Urban Brim as quickly as possible. We may be able to update the address before fulfillment begins, but we cannot guarantee modifications after an order has already been processed or shipped.
Packages Delayed in Transit
If your package does not arrive within the expected timeframe, we recommend reviewing the carrier's tracking information first.
For packages showing an extended delay or other unusual delivery status, contact us with your order details. Our team will review the available shipment information and assist you with the next appropriate steps.
Returned or Undeliverable Shipments
Packages may be returned to us if the carrier determines that the address is incomplete, incorrect, inaccessible, or otherwise undeliverable. Additional shipping charges may apply if a package must be shipped again due to inaccurate address information supplied at checkout.
Contact Urban Brim
For shipping questions, delivery concerns, or assistance with an order, please reach out to us:
Urban Brim
N2706 Manley Road
Hortonville, WI 54944
United States
Phone: 920-460-4488
Email: brinkmannjazminlo@gmail.com