Refund policy
Return & Refund Policy
Last Revised: August 25, 2026
At Urban Brim, we appreciate every purchase and want our customers to have a clear understanding of what to expect if an order needs to be returned. The following terms describe our procedures for return requests, refunds, exchanges, damaged merchandise, and order cancellations.
1. Our 30-Day Return Window
Most eligible merchandise may be submitted for a return request within 30 days after confirmed delivery.
To help us process your return successfully, merchandise must be returned in a condition suitable for resale. This generally means the product must:
Remain unworn, unused, and unwashed;
Have no visible damage, stains, odors, or alterations;
Include any original tags, labels, accessories, and packaging supplied with the item; and
Be associated with a valid Urban Brim order or proof of purchase.
Products that no longer meet these standards may be refused or may not qualify for a refund, except where otherwise required by applicable law.
2. Return Authorization
Please contact Urban Brim before mailing any merchandise back.
Send your return request to brinkmannjazminlo@gmail.com with your order number and details about the product you would like to return.
After your request has been reviewed, we will send you the applicable return instructions. Merchandise sent without following the provided instructions may experience delays or may not be eligible for acceptance.
3. Change-of-Mind Returns
If you are returning an eligible product because you changed your mind, selected the wrong size, or no longer want the item, return shipping expenses are generally your responsibility.
We recommend choosing a shipping method that provides tracking and retaining your shipment receipt until your return has been completed.
Urban Brim cannot guarantee reimbursement for merchandise that does not reach the designated return location.
4. Damaged, Defective, or Wrong Products
If something is wrong with your delivery, please let us know promptly.
For products that arrive damaged or defective, or when you receive an item different from the one ordered, email us at brinkmannjazminlo@gmail.com.
Your message should include:
Your order number;
A description of the problem; and
Clear photographs showing the merchandise and the reported issue.
Once we review your claim, we will determine an appropriate solution. Depending on the circumstances, this may include a replacement, refund, or other suitable remedy.
For verified errors attributable to Urban Brim, customers will not be required to bear return shipping costs resulting from our mistake.
5. Return Exceptions
Not every product can be returned. Subject to applicable consumer laws, we may be unable to accept returns involving:
Gift cards;
Personalized or made-to-order merchandise;
Products clearly identified as Final Sale before purchase;
Merchandise that has been worn, washed, used, altered, or damaged after receipt;
Products missing required components or original tags; or
Items that cannot reasonably be returned after opening for hygiene or safety reasons.
If a particular product has additional return restrictions, those restrictions may be displayed on its product page before checkout.
6. Exchange Requests
If you would prefer another size, style, or eligible variation, please contact us to discuss availability.
Exchange inventory cannot be reserved or guaranteed. Depending on stock levels and the circumstances of your request, we may recommend returning the original eligible item for a refund and placing a new order separately.
7. Return Inspection
Returned merchandise is reviewed after it reaches the designated return location.
The inspection allows us to confirm that the item corresponds with the original order and satisfies the conditions described in this policy.
We will notify you after the return has been evaluated and let you know whether the refund has been approved.
8. Receiving Your Refund
Approved refunds are issued to the same payment method originally used to complete the purchase.
Once Urban Brim processes the refund, please allow approximately 5–10 business days for your bank, credit card issuer, or other payment provider to post the funds to your account.
Processing periods controlled by financial institutions are outside Urban Brim's direct control.
Original delivery charges are generally non-refundable for voluntary returns unless otherwise stated, the return results from our error, or applicable law requires reimbursement.
9. Cancelling an Order
Need to cancel your purchase? Contact us as soon as you discover that you no longer want the order.
Cancellation requests are not guaranteed because orders may move into fulfillment shortly after being placed. If the package has already been processed or shipped, cancellation may no longer be possible.
After receiving the order, you may submit a return request if the merchandise qualifies under this policy.
10. Incorrect Shipping Information
Customers are responsible for entering accurate and complete delivery information during checkout.
If an order is returned because the address supplied by the customer was incorrect or incomplete, or because delivery was refused or could not be completed for reasons attributable to the recipient, additional shipping costs may apply to a requested reshipment.
Any applicable refund will be considered once the returned shipment is received and reviewed.
11. Consumer Protection
These return procedures do not replace, eliminate, or restrict rights that customers may have under applicable consumer protection laws.
Where federal, state, or other applicable law requires a remedy or provides rights that differ from this policy, the applicable legal requirements will govern.
12. Contact Urban Brim
Questions about a purchase or need assistance with a return? Our customer support contact information is:
Urban Brim
N2706 Manley Road
Hortonville, WI 54944
United States
Phone: (920) 460-4488
Email: brinkmannjazminlo@gmail.com
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.